Privacy policy

shopter.shop respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how shopter.shop collects, uses, stores, discloses and protects personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our store.

In this Privacy Policy, “shopter.shop”, “we”, “us” and “our” refer to shopter.shop. “You” and “your” refer to a customer, website visitor or other individual who interacts with our website or services.

1. Our Commitment to Privacy

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

We collect personal information only where it is reasonably necessary to operate our online store, process orders, deliver products, provide customer support, improve our services and comply with legal obligations.

2. Personal Information We Collect

The information we collect depends on how you interact with shopter.shop.

Information You Provide Directly

We may collect:

• your full name;
• email address;
• telephone number;
• billing and delivery address;
• postcode;
• order details and purchase history;
• account information, if you create an account;
• product preferences;
• communications, feedback, enquiries or complaints you send to us; and
• marketing preferences.

Payment Information

When you make a purchase, payment information is processed through the payment method or provider selected at checkout.

We may receive limited payment-related information, such as payment confirmation, transaction reference details and payment status, so that we can process and manage your order. Payment providers handle payment information according to their own terms and privacy policies.

Information Collected Automatically

When you visit shopter.shop, we and our service providers may automatically collect technical and usage information, including:

• IP address;
• browser type and device information;
• operating system;
• pages and products viewed;
• products added to cart;
• referring website or search source;
• approximate location derived from IP address;
• date, time and duration of visits;
• cookie identifiers; and
• website interaction information.

3. Shopify Platform

shopter.shop is hosted on Shopify. Shopify provides the e-commerce platform that enables us to operate our online store, process orders and provide checkout services.

Shopify may collect, use and process certain personal information to provide its platform, checkout, payment-related services, fraud prevention tools, security features and other services.

Your information may also be processed through Shopify applications or integrations used to operate our store.

4. How We Use Personal Information

We may use personal information to:

• process, confirm and manage orders;
• arrange delivery and communicate with shipping providers;
• provide customer support;
• respond to enquiries, return requests, refund requests and complaints;
• verify payments and help prevent fraudulent transactions;
• send order confirmations, delivery updates and other transactional emails;
• improve our products, website and customer experience;
• maintain business records and comply with legal obligations;
• send marketing communications where you have opted in or where otherwise permitted by law;
• administer promotions, offers and customer communications; and
• protect the security and integrity of our website and systems.

5. Cookies and Similar Technologies

shopter.shop and our service providers may use cookies, pixels, tags and similar technologies.

Cookies are small data files stored on your device when you visit a website. They help websites function properly and may assist with shopping cart functionality, checkout, security, fraud prevention, website performance and customer preferences.

We may use cookies and similar technologies to:

• keep products in your shopping cart;
• remember preferences;
• support secure checkout;
• prevent fraud;
• understand website traffic and performance;
• improve website functionality; and
• measure marketing or advertising performance where applicable.

You can usually manage or disable cookies through your browser settings. Please note that disabling cookies may affect the availability or functionality of parts of our website.

6. Marketing Communications

We may send you promotional emails, product updates or store news if you have subscribed to receive them or if we are otherwise permitted to do so by law.

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in a marketing email or by contacting us at info@shopter.shop.

Even if you opt out of marketing communications, we may still send non-marketing messages that are necessary to manage your order, delivery, return, refund, account or customer-service enquiry.

7. How We Share Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide services to you.

These parties may include:

• Shopify and related e-commerce service providers;
• payment processors;
• delivery carriers, fulfilment providers and logistics partners;
• customer-service and communication providers;
• website hosting, security and technology providers;
• analytics, advertising or marketing providers where used;
• professional advisers, including accountants, insurers and legal advisers;
• government authorities, regulators, courts or law enforcement agencies where required or authorised by law; and
• a buyer, successor or adviser in connection with a merger, sale, restructuring or transfer of our business.

8. Overseas Processing

Some service providers used by shopter.shop, including e-commerce, payment, hosting, analytics and technology providers, may operate or store information outside Australia.

As a result, personal information may be transferred to, stored in or processed in countries outside Australia where Shopify or other service providers operate. We take reasonable steps to ensure personal information is handled in a manner consistent with applicable privacy requirements.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include secure website connections, restricted access to customer information, password protection, system monitoring and the use of reputable service providers.

However, no website, online service, transmission or storage method can be guaranteed to be completely secure. Please keep your account, password and device information secure, and do not send full payment card details or passwords by email.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, process orders, resolve disputes, maintain business records, comply with legal obligations and enforce our agreements.

When personal information is no longer required, we may delete, destroy, de-identify or securely archive it in accordance with applicable legal and business requirements.

11. Accessing and Correcting Your Information

You may request access to personal information that we hold about you or ask us to correct information that you believe is inaccurate, incomplete, out of date, irrelevant or misleading.

To make a request, contact us at info@shopter.shop with the subject line “Privacy Request”.

We may need to verify your identity before processing a request. We will respond within a reasonable time and in accordance with applicable law.

12. Privacy Complaints

If you have concerns about how shopter.shop has handled your personal information, please contact us first so that we can investigate and try to resolve the matter.

Please send privacy complaints to:

Email: info@shopter.shop
Subject Line: Privacy Complaint

Please include your name, contact details and a clear description of the issue.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

13. Children’s Privacy

shopter.shop is not intended to knowingly collect personal information from children without the permission of a parent or legal guardian.

If you believe that a child has provided personal information without appropriate permission, please contact us at info@shopter.shop.

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers or other services.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of any third-party website or service before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations, services or privacy practices.

The most current version will always be available on shopter.shop, and the “Last Updated” date at the top of this page will show when the policy was most recently revised.

16. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

shopter.shop
Email: info@shopter.shop
Telephone: +61 8 8732 7969
Address: 1 Buninyong Lane, Craigieburn VIC 3064, Australia